Support
Browse common topics below or reach out to us directly and we'll get back to you as soon as possible.
Sessions require that your location stays inside the saved gym for at least 80% of the session duration. Make sure location permissions are set to "Always" and that your gym boundary is accurate. You can edit your gym's pin from the Gyms screen.
Pact settlements run at the end of each pact period. If you believe the outcome is wrong, check your session history for the relevant period and ensure all sessions are marked as completed. Contact us if the history looks correct but the pact result is different.
Go to Settings → Account → Delete account. This permanently removes all your data from our servers. The process is irreversible. If you already uninstalled the app, you can request deletion from our account deletion page — no reinstall needed.
Subscriptions are managed through the App Store (iOS) or Google Play (Android). For refund requests, contact Apple or Google support directly. For GymProof Premium content questions, write to us at the address below.
Send an email to support@gymproof.info and we'll respond within 2 business days.